• slideshow banner
QR code

Job Ref: 8945
Desktop Support Analyst - Wales

Job Description

Desktop support analyst required initially for a 3 month contract to be based out of Anglesey, off the North West coast of Wales. 

Will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across company sites.

Required skills include - Windows 7 2 MS Office 3 AD 4 SCCM 5 Basic Networking Security.

Major Activities
• Fault management and rectification across the Infrastructure.
• To give technical support of all Desktop platforms to second line fix across company within the agreed performance criteria.
• Ensure Operational and Technical Documentation is maintained to agreed standards.

Key Deliverables
• To provide second line technical support through agreed Service Levels and Key Performance Indicators.
• Provide second line fault fix to agreed SLA’s
• Provide second line request resolution to agreed standards and KPI’s

40 hour week, some travel.  Hourly rate payable.

For details please contact emma.stewart@atc-belcan.co.uk